Need to Return a product?

To return a product at Atlantic Environmental Service & Products, Inc., you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at office@atlantic-environmental.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-904-645-5288
Monday - Friday: 9 a.m. - 4 p.m. EST
By e-mail: office@atlantic-environmental.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Atlantic Environmental Service & Products, Inc. accepts returns on merchandise from select manufacturers within 30 days. However, Atlantic Environmental Service & Products, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• A REFUND OF THE PRODUCT

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Atlantic Environmental Service & Products, Inc. on returned items, and Atlantic Environmental Service & Products, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.

• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Atlantic Environmental Service & Products, Inc. WILL COVER THE SHIPPING CHARGE

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Atlantic Environmental Service & Products, Inc. discretion.

 Please be aware that specific manufacturers have more restrictive return policies.